Account Closure

Chinese source: 账户销户
Locale: en-US
Audience: Internal learning

Business Frame

Account closure ends a customer account or deposit account relationship after required checks are complete. It is not just changing a status flag. Closure can involve balance clearing, interest, fees, restrictions, pending transactions, and audit records.

Identify account -> verify status and balance -> clear required items -> submit closure -> retain traceability.

Transaction List

Code	English Name	Page Type	Study Focus
[2007]	Personal Account Closure	Closure transaction	Close an individual customer account after checks.

[2007] Personal Account Closure

This page processes personal account closure. It should be used only after confirming the account, sub-account, balance, restrictions, pending items, and closure eligibility.

Core Reading

Closure usually requires checking:

• Customer ID and customer account number.
• Account name and account type.
• Sub-account or deposit account status.
• Ledger balance and available balance.
• Frozen balance, restriction codes, stop-pay controls, or legal controls.
• Interest, fees, suspense items, and unsettled transactions.
• Whether the closure proceeds should be paid or transferred to another account.

Risk Controls

• Do not close an account with unresolved freezes, legal controls, suspense items, or pending transactions.
• Confirm whether all sub-accounts under the customer account are eligible for closure.
• If time deposits exist, review maturity, withdrawal, rollover, and interest.
• Closure should retain transaction history, operator, authorization, and reason.
• After closure, verify closure status through account inquiry.

Related Concepts

Concept	Link
Account status	Account Status and Restriction Status
Balances	Balances, Available Balance, and Frozen Balance
Restriction codes	Restriction Codes and Attribute Controls