Personal Account Inquiry
Chinese source: 个人账户查询
Locale: en-US
Audience: Internal learning
Business Frame
Personal Account Inquiry focuses on whether an individual customer account is currently normal, restricted, or closed. It is a lightweight status-check entry compared with the broader Common Account Inquiry pages.
Locate the personal account -> check restriction status -> check closure status -> decide whether later transactions can continue.Transaction List
| Code | English Name | Page Type | Study Focus |
|---|---|---|---|
[3212] | Account Status Inquiry | Status inquiry | Restriction status, closure status, customer ID, and customer account number. |
[3212] Account Status Inquiry
This page queries an individual customer account by customer ID or customer account number and returns current account status information. It does not show full balances, rate details, or transaction history. It answers a first question: can this account continue business processing?
Page Elements
| Area | Field / Action | Reading |
|---|---|---|
| Search criteria | Customer ID | Locate by customer entity. |
| Search criteria | Customer account number | Locate by account container. |
| Action | Reset | Clear search criteria. |
| Action | Search | Retrieve account status records. |
| Result | Customer account number | Returned account container. |
| Result | English / Chinese account name | Human-readable account name. |
| Result | Customer account type | Account classification. |
| Result | Customer ID | Customer entity identifier. |
| Result | Restriction status | Whether the account has transaction restrictions. |
| Result | Closure status | Whether the account is closed or in closure-related state. |
Core Reading
Restriction status and closure status are different dimensions. Restriction status usually means the account still exists but some transactions may be controlled. Closure status indicates whether the account has been closed or is in a closure-related lifecycle state.
If the account is abnormal, continue with customer account inquiry, deposit account inquiry, restriction code inquiry, or special operation records.
Related Concepts
| Concept | Link |
|---|---|
| Account hierarchy | Customer IDs, Account Numbers, and Account Hierarchy |
| Account status | Account Status and Restriction Status |
| Restriction codes | Restriction Codes and Attribute Controls |